Be a VIP Member
VIP membership privileges are valid in SUB retail stores only.
To enquire, please contact Customer Service at +605 253 8190.
Applications are open to all residents of Malaysia and Singapore aged 12 years and above (for non-members only). To apply as a member, customer has to purchase minimum RM300.00 worth of normal items in a single receipt and you are eligible to one (1) year membership programme.
With annual purchase above RM300.00, membership will be automatically renewed.
ANNUAL PURCHASE LESS THAN RM300.00
A grace period of three (3) months (after the expiry date) will be given to members for renewal. Member will have to pay RM10.00 to renew expired member card. For application of renewal VIP Card, all benefits inclusive points, rebates and vouchers of expired card shall be null and void and deemed to be of no effect. If the member does not renew after the grace period, membership will be considered automatically cancelled. Renewal can be done at any of our SUB / SUBZERO retail outlets.
A birthday cash voucher will be mailed to the member during member’s birthday month. The birthday voucher is granted on an individual basis and is non-transferable. One (1) voucher is valid for one time redemption only. Voucher must be presented with valid original member card. Photocopies of vouchers will not be accepted. SUB will not be responsible for the lost voucher or late arrival of the voucher due to postal delays.
As a card member, you are entitled to 20% direct discount on all normal-priced items at all SUB / SUBZERO retail outlets.
SUB / SUBZERO VIP Card is also a point accumulation card. Member can accumulate points for each purchase made and every RM1.00 spent will be equivalent to 1 point. Point statement will be mailed to the member who is entitled to rebate vouchers only. Balance of rebate points cannot be carried forward to next year. Rebate vouchers are non-transferable and must be used together with SUB / SUBZERO VIP Card. Rebate vouchers can only be used for purchases in Malaysia. Any redemption after the expired date will not be accepted.
Our rebate programme will be as follows:-
Every 400 points earned will be entitled to RM20.00 cash rebate voucher. It must be presented with member card when making purchases with the cash rebate voucher. SUB reserves the right to adjust the rebate point’s tiers of requirements without prior notice.
LOST / REPLACEMENT OF CARD
You will need to provide your identity card to our shop Supervisor, so we could check your VIP Card number. A penalty fee of RM10.00 will be charged for a replacement card, all benefits inclusive points, rebates and vouchers will be considered null and void and deemed to be of no effect.
Application form is available in our retail stores nationwide.
TERMS & CONDITIONS
SUB reserves the right to omit, add or amend the VIP Card terms and conditions without prior notice. Latest versions will always supersede the existing SUB / SUBZERO VIP Card’s terms and conditions. SUB reserves the right to suspend or terminate the VIP Programme at any time it deems necessary. Staffs of JUNIOR APPAREL ENTERPRISE SDN BHD are not eligible to apply or use VIP Card during working hours and strictly not on customers’ purchases. SUB reserves the right to decline VIP Card member’s application if member’s detail of application is incomplete or withdraw the VIP Card at any time or terminate membership or when necessary without notice. Member must present SUB / SUBZERO VIP Card to cashier before every transaction to ensure the appropriate discounts are awarded and for point’s accumulation, else member would not be entitled to membership’s privileges. SUB / SUBZERO VIP Card is only applicable in SUB / SUBZERO retail outlets in Malaysia. Consignment counters of SUB / SUBZERO in any departmental stores are not included for such privileges. Upon application, renewal, auto-renew and lsst of VIP Card, original card will be sent to you at your corresponding address once it is ready. Please inform us if you did not receive the original card within a grace period of three (3) month from the application date. If the member does not report after the grace period, membership will be considered automatically cancelled. SUB will not be responsible for lost letters, vouchers or late arrivals due to postal delays. In the event of not receiving any notice, member is required to enquire any SUB / SUBZERO retail outlets. SUB / SUBZERO VIP Card cannot be used for best buys and promotional items. All benefits inclusive points, rebates and vouchers accumulated previously will be considered null and void in the event when a card expires, renewed, lost, cancelled or any whatsoever reason.