SUB Group of Companies

Person to contact,
Customer Service:
+605.253.8190

ELIGIBILITY
To apply as a member, customers will have to purchase minimum RM300.00 in a single receipt on normal items only and you are eligible for a one (1) year membership programme.

MEMBERSHIP RENEWAL
Annual purchase above RM300.00. Membership will be automatically renewed.

ANNUAL PURCHASE LESS THAN RM300
A grace period of three (3) months (after the expiry date) will be given to member for renewal. Member will have to pay RM10.00 for renewal. If members did not renew after the grace period, membership will be considered automatically cancelled. Renewal can be done at any of our SUB / SUBZERO retail outlets.

BENEFIT
As a card member, you are entitled to 20% direct discount on all normal priced products in our SUB / SUBZERO retail outlets.

BIRTHDAY TREAT
A birthday cash voucher will be mailed to our member during the birthday month. The birthday voucher is granted on an individual basis and is non-transferable. One (1) voucher is good only for one time redemption. Must be presented with member card and photocopies of voucher will not be accepted.

REBATES
SUB / SUBZERO VIP Card is also a point accumulation card. Members shall be able to accumulate their points for each purchase made and every RM1.00 spend will be equivalent to 1 point. Point statement will be mailed to members who are entitled to rebate vouchers only. Balance of rebate points cannot be carried forward to next year. Rebate vouchers are non-transferable and must be used together with SUB / SUBZERO VIP Card. Rebate vouchers can only be used for purchasers in Malaysia. Any redemption after the expired date will not be accepted.

Our rebate programme will be as follows:-
Every 400 points earned will be entitled to RM20.00 cash rebate voucher. Must be presented with member card when making purchases with the cash rebate voucher.

SUB reserved the right to adjust the rebate point’s tiers of requirement without prior notice.

LOST / REPLACEMENT OF CARD
Please provide your identity card to our shop Supervisor to check your VIP Card number. A penalty fee of RM10.00 will be charged for a replacement card.

SUB reserves the right to omit, add or amend the VIP Card terms and conditions without prior notice. Any latest versions will always supersede the existing SUB / SUBZERO VIP Card terms and conditions. SUB reserves the right to suspend or terminate the VIP Programme at any time it deems necessary. Members must be presented SUB / SUBZERO VIP Card to the cashier before every transaction to ensure that the appropriate discounts are awarded and for point’s accumulation, else the members shall not be entitled to enjoy the membership privileges. SUB / SUBZERO VIP Card is only applicable in SUB / SUBZERO retail outlets in Malaysia only. Consignment counters of SUB / SUBZERO in any departmental stores are not included for such privileges. Upon application or renewal, a temporary card will be issued and it will be valid for one (1) month. Original card will be sent to you at your corresponding address once it is ready. Please inform us shall you yet to receive the original card with in a grace period of three (3) months (from the temporary card issued date). If members did not report after the grace period, membership will be considered automatically cancelled. SUB will not bear any responsibility for letters lost or that arrive late due to postal delays. In the event of not receiving any notice, members are responsible for making enquiries from any SUB / SUBZERO retail shop. SUB / SUBZERO VIP Card unless specified otherwise cannot be used for additional discounts for best buys, promotional items and accessories. All benefits inclusive points and rebates will be considered null and void in the even where a card expires, lost, damaged or is cancelled for any reason whatsoever.