All product descriptions, information and materials posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.
Once your payment has been confirmed, the sale is final. We cannot accept returns or exchanges unless the item you purchased is proven to be defective, which must be proven by the customer. If you received a faulty/defective product(s), please contact our Customer Service team.
We will replace in accordance with conditions specified below:
A. Incorrect item shipped
B. Incorrectly sized
C. Not described accurately as product photo
D. Faulty/Defective product(s)
Our store procedure is to check items before dispatch to ensure everything is in order and in good condition. However, if you find that item delivered to you is faulty or defective, please contact our Customer Service team with:
2. Email address
3. Phone number
4. Date of order
5. Sales order reference number
6. Reason for return product(s)
REQUIREMENTS FOR A VALID RETURNED PRODUCT(S)
• Proof of purchased (certification of online order record)
• Reason for return has to be valid and return acceptance conditions met
FAULTY PRODUCT(S) — BEFORE REPLACEMENT
• Shipping charges for all returns must be paid and insured by you
• You are responsible for any loss or damage to product(s) during shipment
• We cannot guarantee that we will receive your returned product(s). Shipping and handling charges are not refundable
Once we received the returned product(s), we will examine and email you in 2 – 3 business days whether you are entitled to a replacement as a result of the defect. Replacement process only begins after we have completed evaluating your returned product(s).
You are entitled replacement if your return meets all requirements. You will receive an email notification stating that we are now processing the replacement for your order.
Please expect to receive your replacement within 7 business days from the date we received the returned item, the post stamp date on your returned parcel.
NOTE: In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.